Store Information
TERMS AND CONDITIONS:
When you shop at Brickmatey, you accept the shops terms and conditions. Which are not limited to, but includes:
- We charge no payment or handling fees.
- There is a minimum buy of 25 DKK (3.5 € / 3.6 $)
- All orders at or above 1000 DKK (750 DKK if outside EU) has to be shipped with insurance.
- If you choose shipping without tracking and insurance, it's on your own risk.
- If payment method is not instant checkout, then payment of the invoice is expected within 3 days after the invoice has been send, if not NPB will be initiated. Invoice will be send same day as order is placed.
- Customs fees and taxes in your own country is your own responsibility and are not neccesarily included in your payment. LEGO items purchased from us is merchandise and not a gift, may be dutiable in your country and will be declared for the full amount.
- If an order gets returned do to that its unclaimed or the customer returns it, then only the order value minus the freight cost can be refunded.
- We strive to ship your order within 1-2 business days after the order has been payed. In some cases it can take longer, eg. because of seasonality or holidays, if so we usually leave a note on the terms, shipping and splash page.
- All buyers will be treated as private customers, unless you clearly identify to us as a Business (eg. uses shipping method for business customers in EU).
- Please leave feedback when the order is recieved and you have checked everything is as it should be, then we will do the same.
- In case there is anything wrong with your order, please reach out to us first, then we will solve it in the best possible way.
PARTS QUALITY AND CONDITION:
Our vision is to sell the best parts and minifigs. Customer satisfaction is goal #1.
New parts and minifigs comes directly from new lego sets, but can have minor scratches do to the friction between the parts during handling and storage. Over time LEGO can change the moulds, and therfore small changes can happen to the visuals of new parts.
Used parts and minifigs are off caused used, but are carefully sorted - we do not sell bricks we would not buy ourself. In case the item has any defects it will be clearly noted in the description. Sometimes the color of used parts has been changed over time, and therefore there can in rare cased be color variations when buying used parts. The same goes for smaller mould variances.
NEW minifigures are shipped unassembled in ziplock bags, USED minifigures comes assembled in ziplock bags.
PACKING:
All orders gets packed in ziplock bags or recycled plastic bags from LEGO sets and wrapped in bubble wrap for protection.
Lots with 20 pieces or more are usually bagged individually, while lots with fewer pieces are packed together with other parts of same or similar kind.We try to balance both minimizing the sorting you have to do as a customer when you recieve your order, while also thinking about the environment.
ALL minifigures will be packed individually in ziplock bags.
CANCELLATION OF ORDER:
If an order is already packed or shipped it's not possible to cancel the order.
VAT FREE INVOICE (FOR BUSINESSES IN EU):
We are able to send you a VAT free invoice, if you have a valid VAT ID within the European Union.
When placing an order please use the shipping method "PostNord - Parcel: For Business (VAT Free)", then we will manually invoice you without VAT.
In case you have any questions, feel free to reach out.
Når du handler hos Brickmatey, acceptere du samtidig butikkens salgsvilkår. Hvilket er inklusiv, men ikke begrænset til:
- Vi tager ikke nogle håndterings eller betalings gebyrer.
- Der er et minimumskøb på 15kr.
- Hvis du vælger forsendelse som brev, uden tracking og forsikring, så er det på eget ansvar.
- Alle ordre over 375 DKK, skal sendes med tracking.
- Hvis betalingsmetoden ikke er instant checkout, så forventes betaling af faktura indenfor 3 dage, efter fakturaen er sendt, hvis ikke så igangsættes NPB.
- Skulle en ordre blive returneret grundet manglende afhentning, eller hvis kunden ønsker at returnere ordren, så kan kun ordrens værdi uden fragt blive refunderet.
- Vores mål er at afsende din ordre indenfor 1-2 arbejds dage efter ordren er betalt. I nogle tilfælde kan det tage længere tid, f.eks. hvis vi har meget travlt eller grundet ferie. Hvis det er tilfældet vil der være en note på terms, shipping og splash siden.
- Venligst giv feedback når din ordre er modtaget og du har kontrolleret at din ordre er som forvented, lige så vel som vi også vil give dig feedback.
- Hvis der skulle være fejl eller mangler, så kontakt os hurtigst muligt, og vi vil gøre vores bedste for at løse problemet.
DELENES KVALITET OG STAND:
Vores vision er at sælge de bedste dele og minifigurer. Kunde tilfredshed er mål #1.
Nye dele og minifigurer kommer direkte fra nye lego sæt, de kan dog have mindre skræmmer som stammer fra friktionen mellem klodserne ved håndtering og opbevaring.
Brugte dele og minifigurer er selvfølgelig brugte, dog bliver de kontrolleret og nøje sorteret - vi sælger kun klodser vi selv ville købe. Skulle der være nogle former for mangler er det noteret i beskrivelsen. Farven på lego klodserne er i nogle tilfælde ændret over tid, derfor kan der fremkomme variationer i farverne ved køb af brugte klodser i sjældne tilfælde.
NYE minifigurer bliver sendt usamlet i lynlåsposer, BRUGTE minifigurer bliver sendt samlet i lynlåsposer.
PAKNING:
Alle ordre bliver pakket i lynlåsposer eller genbrugte plastik poser fra LEGO sæt og pakket ind i bobbleplast for beskyttelse.
Lots på 20 stk. eller derover pakkes oftest individuelt, mens mindre lots pakkes sammen med andre dele af samme eller lignende type. Vi forsøger så godt så muligt at balancere både at minimere mængden af sortering du skal gøre når du som kunden modtager ordren, samtidig med at vi også tænker på at skåne miljøet.
Alle minifigurer bliver pakket individuelt i lynlåsposer.
ANNULERING AF ORDRE:
Ordre der allerede er pakket eller sendt kan ikke annuleres.
Store Information
- Store Name: BRICKMATEY
- Company Name: Brickmatey
- Tax ID: DK43784544
- Type: This store identifies as a trader
- Returns policy: You have the right to return an order by contacting the store within 14 days of receiving the order. You can contact the store or use the withdrawl form.